Refund policy
We want you to be sure about the course before you commit. That's why there's a free 3-day trial, and a fair way to change your mind after you buy.
1. Changing your mind about the online course
You have 14 days from the day you buy to cancel. If you haven't gone beyond the first 3 days of Module 1, we'll refund everything you've paid.
When you enrol, you ask us to give you access straight away and confirm that you understand this. Once you go beyond those first 3 days, the course has been supplied and the right to cancel ends, even if 14 days haven't passed. This follows the Consumer Contracts Regulations 2013.
2. Paying in instalments
If you cancel within the cancellation period, we refund the instalments you've paid and cancel the ones still to come. After that, the remaining instalments are still due, because you have full access to the course.
3. Workshop days
The workshop part of an Elite place is the difference between the Elite and Professional prices you paid. The bonus workshop day in the Professional tier is included free: you can move it to another date, but it has no cash value. If you can't attend an Elite workshop:
| When you tell us | What happens |
|---|---|
| 30 days or more before the workshop | Full refund of the workshop part, or move to another date |
| 14 to 29 days before | 50% refund of the workshop part, or move to another date free of charge |
| Less than 14 days before | Move to another date free of charge; no refund |
| If we cancel or move the workshop | Your choice of another date or a full refund of the workshop part |
4. Team places bought by an organisation
Places bought by an employer follow the terms on the quote and invoice. A place that hasn't been started can be moved to another nurse at no cost. Unused places can be refunded within 14 days of the invoice date.
5. If something is wrong with the course
If part of the course doesn't work or isn't as described, tell us. We'll fix it, or give you a full or partial refund where that is fair. This is separate from the cancellation period and doesn't affect your rights under the Consumer Rights Act 2015.
6. How to ask for a refund
Email Previa.thrive.transform@gmail.com or use our contact form with your name, the email you enrolled with and the reason, if you'd like to share it. We'll confirm within 2 working days and refund within 14 days, to the card or account you paid with.