Privacy policy
This explains what personal information we collect when you use the Lifestyle Medicine in Nursing course and our website, previahealth.co.uk, why we need it, and the choices you have.
1. Who is responsible for your information
PREVIA- HEALTH AND WELLBEING LTD (company number 17491573) is the data controller. We are registered with the Information Commissioner’s Office (ICO), registration number ZC264965. For anything about your data, email Previa.thrive.transform@gmail.com.
2. What we collect
- Account details: your name, email address, password (stored encrypted) and your role, for example registered nurse.
- Purchase details: what you bought, how much you paid and when. Card payments are handled by our payment provider, so we never see or store your full card number.
- Learning records: your progress, quiz and assessment results, certificates, and the written tasks and case studies you submit.
- Live sessions and workshops: attendance, and recordings of online sessions. Elite learners also submit a recorded practice conversation.
- Messages: anything you send us through the contact or team quote forms, or by email.
- Website use: technical information such as your browser and device, and the pages you visit (see section 8 on cookies).
We don't ask for your NMC PIN or any health information about you. Please never include information that could identify a patient in anything you send us.
3. Why we use it, and our lawful basis
| What we do | Lawful basis (UK GDPR) |
|---|---|
| Create your account, give you the course, mark your work, issue certificates | Contract |
| Take payments and keep financial records | Contract and legal obligation |
| Send emails about your course, such as session dates and receipts | Contract |
| Reply to your messages and team quote requests | Legitimate interests |
| Improve the course using anonymised, grouped results | Legitimate interests |
| Send news about new courses and events | Consent, only if you ticked the box |
4. Who we share it with
We never sell your information. We share it only with services that help us run the course, under contracts that require them to keep it safe and use it only on our instructions:
- Netlify, which hosts this website and receives the forms you send us
- the online course platform that hosts your account and learning
- our payment provider
- our email and video meeting services
- our accountant, for financial records
If your employer paid for your place, we tell them whether you have started and completed each module. We don't share your answers, marks or written work with them.
5. Transfers outside the UK
Some of these services may store information outside the UK. When they do, we make sure it is protected to UK standards, for example by using countries with a UK adequacy decision or the ICO's International Data Transfer Agreement.
6. How long we keep it
- Your account and learning records: while you have access, plus 2 years, so you can download your certificates for revalidation.
- Financial records: 6 years, as required by HMRC.
- Free trial accounts that never enrol: deleted after 12 months without use.
- Recordings of live sessions: 12 months.
- Messages and quote requests: 2 years after our last contact.
7. Your rights
You can ask us to give you a copy of your information, correct it, delete it, limit how we use it, or send it to another organisation. You can object to how we use it, and withdraw your consent to marketing at any time using the unsubscribe link in every email. Email us and we'll reply within one month.
8. Cookies
We use essential cookies to keep you logged in and the website working. We use analytics cookies, which help us see how the website is used, only if you agree to them in the cookie banner. You can change your choice at any time. Our website also loads its fonts from Google Fonts, so your browser connects to Google’s servers, which can see your IP address.
9. Keeping it safe
We use secure, encrypted connections, strong passwords and access limited to the people who need it. If something goes wrong with your data, we'll follow the law on reporting it to you and to the ICO.
10. Complaints
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk, telephone 0303 123 1113.
11. Changes to this policy
If we change this policy in a way that affects you, we'll tell you by email. The version number and date at the top show when it was last updated.